Meet the CrashClaim Team
At CrashClaim, you are supported by a dedicated team of NSW accident support specialists who combine experience with a friendly, understanding way of working.
Every member of our team understands how disruptive an accident can be. That is why we focus on clear communication, practical guidance and personal care, so you always know what is happening and what comes next.
This page introduces the people who manage your claim, oversee repairs, arrange your accident replacement vehicle and support you from first contact through to final resolution.
Why Our Team Makes a Difference
Expertise You Can Rely On
Our team manages NSW accident claims every day, from straightforward not-at-fault matters to more complex fault disputes and multi-vehicle incidents.
Friendly, Understanding Support
We pride ourselves on being approachable, patient and easy to deal with. Everything is explained clearly and you are kept informed at every stage.
NSW-Only Focus
Because we operate exclusively in NSW, our team understands local road rules, insurer processes, repair networks and rider-specific scenarios.
End-to-End Responsibility
From your first call through to completion, the same dedicated team manages your claim, repairs and accident replacement vehicle.
Our Team
Dedicated professionals driving the standard of NSW accident recovery.
Founders
Helen Karagiannis
Director | Co-Founder
“Success comes from small steps taken each day.” – Anonymous
Languages spoken: English and Greek
Nicholas Karagiannis
Co-Founder
“You, me, or nobody is gonna hit as hard as life. But it ain't about how hard you hit. It's about how hard you can get hit and keep moving forward.” – Rocky Balboa
Languages spoken: English and Greek
Senior Management
John Burke
Chief Financial Officer
“Success is not final; failure is not fatal: It is the courage to continue.” – Winston Churchill
Languages spoken: English
Emily Hirakawa
General Manager
“Yesterday is history, Tomorrow is a mystery, but Today is a gift. That is why it is called the present.” – Oogway
Languages spoken: English and Japanese
Loucas Pilli
Head of Strategy and Compliance
“Believe you can and you're halfway there.” – Theodore Roosevelt
Languages spoken: English and Greek
Mohammad Kabbout
Head of Transformation, Health and Development
“On no soul doth be burden greater than it can bear - It gets every good that it earns, and it suffers every ill that it earns.”
Languages spoken: English and Arabic
John Nasser Kako
National Assessor and Repair Manager
“Consistent effort outlasts occasional brilliance.”
Languages spoken: English and Arabic
Matthew Parczyk
Head of Marketing
“Discipline turns dreams into plans and plans into progress.”
Languages spoken: English
Claims Consultants
Najee Saddik
Claims Consultant
“Never a problem always a solution.” – Najee
Languages spoken: English and Arabic
Carlos Valdes
Claims Consultant
“Success is not in what you have, but who you are.” – Bo Bennett
Languages spoken: English and Spanish
Cedric Zhang
Claims Consultant
“Believe in yourself, for you are stronger than you think.” – Roy T. Bennett
Languages spoken: English and Mandarin
Daniel Thomas
Claims Consultant
“With God all things are possible.” – Matthew 19:26
Languages spoken: English
Mike Sokpho
Claims Consultant
“Mindset is what separates the best from the rest.” – Jo Owens
Languages spoken: English
Mohamed Kazi
Claims Consultant
“You miss 100% of the shots you don't take.” – Wayne Gretzky
Languages spoken: English
Sammy Ahmad
Claims Consultant
“In the middle of difficulty lies opportunity.” – Albert Einstein
Languages spoken: English and Arabic
Shaw Miyashita
Claims Consultant
“He who has a why to live can bear almost any how.” – Friedrich Nietzsche
Languages spoken: English
Tony Giang
Claims Consultant
“The only limit to our realisation of tomorrow is our doubts of today.” – Franklin D. Roosevelt
Languages spoken: English and Vietnamese
Our Approach to Customer Care
Accident support should feel:
- Simple
- Clear
- Supportive
- Fair
- Friendly at every step
That is why we take the time to explain options, answer questions and make sure you always know what happens next.
Join the CrashClaim Team
CrashClaim continues to grow. If you are passionate about helping people and want to be part of a professional, NSW-based team, we would love to hear from you.
Call NowNeed help after an accident?
Our friendly NSW team is ready to support you with clear guidance and professional care.